Support
If your answer isn't below, write to info@mydietlens.digitagram.com. Telling us your device and a short description of the problem helps us help you faster.
Frequently asked questions
How accurate are the calorie values?
The values are an estimate made from the photo. You can change the portion from ½ to 2× on the meal screen, edit the meal or delete it. The clearer the photo, the better the result: show the whole plate, shoot from above and in good light.
Analysis isn't working or takes too long.
Check your internet connection and try again. The app switches away from a slow AI model on its own; if the problem continues, you can describe the meal with "Type it" on the camera screen.
Will I lose my data if I change phones?
On the Profile tab, sign in with Apple or Google under "Keep your data safe". When you sign in with the same account on your new phone, your meals, weigh-ins and profile come back.
My steps and burned calories don't show up.
Tap Profile › Activity and turn on the connection. On iPhone, check the step, active energy and weight permissions under Settings › Health › Data Access & Devices › MyDietLens. On Android, check MyDietLens's permissions in the Health Connect app.
How does the streak work?
Every day you log a meal adds to your streak. On day seven a heart opens under your calories; as the streak grows it beats, ripples and turns gold on day thirty. Once the heart is open, a single empty day won't break the streak, but two empty days in a row reset it.
How do I turn reminders on or off?
Profile › Reminders. When they're on you get a reminder in the evening, a little earlier if your streak is at risk. You can also manage notification permission in your phone's settings.
How do I cancel my subscription?
On iPhone, Settings › Apple Account › Subscriptions; on Android, Google Play › Payments and subscriptions. Deleting the app or your account does not cancel a subscription.
How do I delete my account and data?
Tap "Delete account and data" at the bottom of the Profile tab. See the Delete account page for details.
Contact us
Email: info@mydietlens.digitagram.com
You can use the same address for privacy requests.